Privacy Policy

Last updated: 12 October 2026

1. Who we are

Coastal Studio operates the website https://coastal-studio.co.uk.

We sell photo frames, photo displays, photo mounts and presentation supplies for photographers, artists and print sellers.

We respect your privacy and are committed to protecting your personal information. This policy explains what information we may collect, how we use it and the rights you have over your personal data.

2. Information we collect

We may collect personal information that you provide when you contact us, submit a form, leave a comment or otherwise interact with our website. This may include your name, email address and any information you include in your message.

Our website may also collect technical information, such as your IP address, browser type and information about how you use the site. This information may be used for website security, spam prevention and maintaining the proper operation of the website.

If you make a purchase through our website, additional information may be required to process your order. Payment information may be handled by the relevant payment provider rather than stored directly by us.

3. Comments

If you leave a comment on our website, we collect the information shown in the comments form, together with your IP address and browser information to help detect spam.

An anonymised string generated from your email address may be provided to the Gravatar service to check whether you use it. Gravatar is operated by Automattic. You can read its privacy policy at https://automattic.com/privacy/.

If your comment is approved, your profile picture may be visible publicly alongside your comment.

4. Media uploads

If you upload images to our website, we recommend removing embedded location data (EXIF GPS) before uploading them. Visitors may be able to download images and extract any location information contained within them.

5. Cookies

Our website uses cookies and similar technologies to support its operation and improve your browsing experience.

Depending on how you use the website, cookies may be used to:

• Remember your preferences and settings.
• Support website login and administration.
• Keep the website secure and help prevent spam.
• Support shopping, checkout and payment functions, where available.
• Understand how visitors use the website, where analytics tools are enabled.

If you leave a comment, you may be given the option to save your name, email address and website in cookies for convenience. These cookies may last for up to one year.

Temporary cookies may be used to check whether your browser accepts cookies. Login cookies may remember your login details and display preferences, while editing cookies may identify an article you have recently edited.

Non-essential cookies, including certain analytics and advertising cookies, will only be used where the required consent has been obtained.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Embedded content from other websites

Our website may include embedded content, such as videos, images or articles hosted by other websites.

Embedded content behaves much like visiting the other website directly. Those websites may collect information about you, use cookies and other tracking technologies, and monitor your interaction with their content.

We recommend reviewing the privacy policies of any third-party websites you visit.

7. How we use your information

We may use personal information to:

• Respond to enquiries and messages.
• Process and manage orders, where applicable.
• Maintain and improve our website.
• Protect our website against spam, fraud and unauthorised access.
• Meet our legal and regulatory obligations.

We will only use your personal information where we have an appropriate lawful basis to do so.

8. Who we share your information with

We do not sell your personal information.

We may share relevant information with service providers where necessary to operate our website, process payments or orders, provide website hosting, or protect against spam and security threats.

These providers may process information on our behalf or as independent data controllers, depending on the service they provide.

If you request a password reset, your IP address may be included in the reset email.

We may also disclose information where required by law or where necessary to protect our legal rights.

9. How long we retain your data

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, security and administrative requirements.

If you leave a comment, the comment and its associated information may be retained indefinitely so that follow-up comments can be recognised and moderated more efficiently.

If you register for an account, we retain the personal information provided in your profile for as long as the account remains active or as otherwise required. You may be able to view, edit or delete your profile information, subject to any restrictions that apply.

10. Your data protection rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request that we restrict certain processing.
• Object to certain uses of your information.
• Request a copy of your information in a portable format, where applicable.
• Withdraw consent where processing is based on consent.

These rights are subject to certain conditions and exceptions, including circumstances where we are legally required to retain information.

To exercise your rights, please contact us using the contact details provided on our website.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully. Further information is available at https://ico.org.uk/.

11. Where your data is processed

Information submitted through our website may be processed by our website hosting provider and other service providers, including providers located outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

Visitor comments may be checked by an automated spam detection service.

12. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Coastal Studio through the contact details provided on our website.